Case Studies
Captis Intelligence optimizes its operational costs and enhances network stability by utilizing ServerMania’s infrastructure, which provides reliable and scalable solutions.
Their revolutionary Subject Intelligence System is the world’s first, and it allows for monitoring
of people and objects in real time for potential threats.
Combined with their other product offerings, Captis Intelligence sets the standard for modern security
and asset protection across multiple industries. Their consolidated data and cloud based software help
their clients reduce incident rates by up to 70% and identify a large number of alert-subjects.
Captis Intelligence provides more than just security; they create ways to optimize asset protection,
significantly reduce costs, and proactively manage risks for their clients.
Industry:
Security and Asset Protection Law Enforcement
Location:
Valencia, CA, United States
Website:
www.captisintelligence.com
Principal Market Segments Served:
Facial Recognition Software Crime Identification and Deterrence Pre and Post-Incident Intelligence
Customers were requesting that systems and databases be (or not be) hosted on AWS, Google or Azure, and would inject roadblocks in the acquisition of Captis Intelligence’s services if they did not meet this mainstream platform requirement. As they quickly deployed services across a variety of platforms to meet client demands, other challenges began to arise.
Pricing Structures
All of the services offered by mainstream hosting providers were becoming prohibitively expensive.
Covering these costs was not sustainable in the long-term.
For example, one particular sub-deployment was costing Captis Intelligence $20,000 a month with one provider.
The same project deployed on ServerMania servers, as a pilot to begin with, cost them just $600 a month
for the same services and no discounted pricing.
In addition to the increasing costs associated with dedicated server hosting with other providers, the
pricing structures were nearly impossible to understand, even with the simplest service purchase. This
led to questionable fees and other difficult to understand pricing structures.
Given the sensitive nature and risks associated with capturing and transferring the type of data
Captis Intelligence works with, the mainstream hosting providers could not guarantee that servers
wouldn’t be shut down on short notice for a variety of reasons, including for public relations
concerns.
Furthermore, anytime there was a data transfer between one server to another external server, they ran
the risk of getting flagged for suspicious activity, which could lead to a suspended account and server
downtime, costing the company credibility and money.
The price of services and uncertainty around continuity of service ultimately led Captis Intelligence
to consider alternative server hosting options.
As they evaluated the performance of servers deployed with the mainstream companies, Captis
Intelligence found that none could offer the simplicity and convenience they were looking for in
terms of ease of deployment and server maintenance. It became far too common that features would be
enabled or deployed on their servers without authorization, resulting in additional fees and hours
spent configuring or removing the service.
While investigating the performance of these services Captis Intelligence also noticed severe performance
issues in the evenings, Eastern Standard Time. This was, of course, a very frustrating experience not
only for their developers, but also for clients who relied on server uptime and high-performance database
search functionality.
Captis Intelligence needed a server partner that was honest, consistent, and reliable in terms of services
offered.
In an effort to find a more viable and reliable solution, Captis Intelligence researched and reviewed over a dozen alternative server hosting companies. In their initial testing period with ServerMania over several weeks, and under sustained loads, they found that uptime was consistent and performance degradation did not occur.
One key observation in Captis Intelligence’s evaluation of technical support across all hosting partners underlined that ServerMania’s team outperformed the competition in terms of responsiveness, transparency and solutions oriented advice. The undeniable frustration of having to file a support ticket and still be required to solve the problem themselves had occurred far too frequently with other providers.
At ServerMania, the support professionals have years of hands-on experience in the server hosting industry and are quickly capable of providing context, clear direction and competent support.
With servers located in key cities around the world, ServerMania is able to offer equitable geographical distribution and peace of mind when it comes to server failover.
In the case of Captis Intelligence, ServerMania provided custom solutions to their very unique requirements. Beyond that, ServerMania was transparent and reliable in terms of offering exact server specifications without issues or compromise.
The bespoke options provided by ServerMania included high-performance CPUs, large memory and NVMe disk options, unmetered bandwidth, and the ability to run multiple operating systems (Windows, Linux, etc.), which is often not offered through other service providers.
As part of the onboarding process, Captis Intelligence was assigned an account manager to ensure a
direct line of communication with ServerMania in the event of any questions. If they needed to
deploy new services or provisioning or had a technical issue that needed to be resolved, the
account manager was just a Skype call away.
In addition, the account manager checked in frequently to ensure services remained optimal and to notify
about actions that needed to be executed to keep servers running optimally.
In speaking with a representative from Captis Intelligence about lessons learned while embarking on this project, his advice was to speak to expert groups including administrators, engineers, etc. to see what services are offered by hosting companies. Look deeper than the first two pages on Google and give a chance to alternative vendors. If pricing isn’t upfront, clear, and competitive like it is with ServerMania, then you will likely run into unplanned costs.
Pricing needs to be competitive. We found that with ServerMania they were in fact so ridiculously competitive that the price of one of their dedicated servers was lower than a shared virtual machine offered by other providers.
Sal Ingrilli
They now have the assurance of a dedicated account manager, who is just an email away, to help them
quickly scale up as project requirements grow.
ServerMania was able to provide Captis Intelligence with:
ServerMania is more than a server hosting provider. We offer state of the art security and custom
packages to meet all your needs, whether you host your own colocation servers, or lease from one of
our world class data centers. We offer a personalized approach to service and delivery, with solutions
to help you succeed.
Everything we do is aimed at empowering your business with flexible, reliable, and affordable infrastructure,
backed by unmatched enterprise infrastructure expertise and experience.
ServerMania’s mission is to empower clients by equipping them with fast, reliable, innovative infrastructure hosting while upholding a 100% network uptime SLA. This is assisted by a 24x7x365 rapid response team — one with some of the best response times in the industry.
To learn more about how ServerMania can help to reduce your business’s infrastructure costs while improving reliability and performance, get in touch today.See how we've helped our clients in various industries.
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