For us, support is the number one factor when looking into new providers. Being a reseller requires us to function as a middle man, and getting fast responses and solutions is critical to our business operation. Nowadays, all providers carry the same inventory and similar network, so the quality of support they provide is the primary key to gain our business.
After their search, Solid State Systems chose ServerMania and has remained a ServerMania client for many years. ServerMania was able to deliver a streamlined server deployment process, global hosting solutions, and the personalized support that Solid State Systems needed to deploy servers worldwide.
“The customer service experience, competitive pricing, dedicated account manager, and fast support are some of the main reasons we have stayed as a client all these years.”
Eskandar Sadek
Solid State Systems LLC
“When it comes to new orders and deployments, ServerMania is one of our preferred providers since they make it an easy process. We contact our ServerMania account manager with the requests, and he coordinates all our requirements with the support team. ServerMania pays attention to detail and delivers as promised.”
Eskandar Sadek
Solid State Systems LLC
As a reseller, Solid State Systems needed a vendor who could easily and reliably deploy new servers whenever needed. ServerMania was able to meet this demand as it offers a real-time inventory of dedicated server hardware in data centers around the world, and is able to source custom server hardware rapidly.
The ServerMania Customer Success team works with resellers like Solid State Systems to understand their requirements, and coordinate all new server deployments on their behalf. This helps to streamline the server deployment process and ensure new servers are deployed on time and to spec.
With business clients around the world, Solid State Systems was looking to expand their location offering by partnering with a server provider who could rapidly deploy servers in new locations.
ServerMania was able to help Solid State Systems increase their market share by providing servers in unique network locations. ServerMania has data centers in locations around the world, including Canada, the United States, Europe, and Oceania. It’s also expanding locations every year based on client feedback.
Resellers of ServerMania know that they receive access to a wide range of hosting solutions globally on a rapidly expanding network.
“As a reseller, we are always looking for diversity in locations and providers. ServerMania has proved to offer such variety and indicated they are open to set new data centers based on our needs.”
Eskandar Sadek
Solid State Systems LLC
“ServerMania has been able to provide and maintain excellent support standards, through their Customer Success and support teams. ServerMania is flexible and fast to act when we make requests.”
Eskandar Sadek
Solid State Systems LLC
It was especially important for Solid State Systems to have access to accurate and timely support so they could properly service their customers.
ServerMania was able to meet the demanding needs of Solid State Systems through its Customer Success team, as well as a 24x7 expert support team. ServerMania’s expert support team is always available via live chat, email, and phone.
I would suggest they pay attention to the type of support offered, response times, diversity of services and locations, and their communication platforms. ServerMania provides us with a Surge panel, email, phone, and chat communication which makes it easy to reach them when we need them.
ServerMania is a Canadian company with over a decade of experience building high-performance infrastructure hosting platforms for businesses globally. It offers a wide range of fully customizable dedicated, hybrid, cloud, colocation and IP Transit services.
ServerMania’s mission is to empower clients by equipping them with fast, reliable, innovative infrastructure hosting while upholding a 100% network uptime SLA. This is assisted by a 24x7x365 rapid response team — one with some of the best response times in the industry.
To learn more about how ServerMania can help to reduce your business’s infrastructure costs while improving reliability and performance, get in touch today.
