How to Access the Dedicated Server KVM

In this article, we will show you how to access the KVM for dedicated servers.

Note: You must have Java installed to use the KVM.

1. Login to Surge

2. Click the “View Devices” link found in the “Device Manager” section of the left menu.
dedi_kvm_start_1

3. Select the dedicated server you wish to manage.
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4. Click the “Launch KVM Console” button found in the “IPMI Information” section of the page.
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5. You should be prompted to download a file. Once the file has been downloaded, open the file.
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Please be aware that depending on the browser you use, you may be warned that the file is unsafe. This is a general message because of the file type being used. In this situation, it is safe to open the file.

6. Click the Run button.
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That’s it! You are now connected to your server using KVM.
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If you get a connection error, you will need to reset the the BMC. You can do this by going back to step 4 of this article and clicking the “Reset BMC” button. Please give it a few moments, then try clicking the “Launch KVM Console” button again and continuing with the article.
dedi_kvm_start_bmc

 

If resetting the BMC does not fix your connection issue, please try adding the location found in the popup on step 6 to the trusted site list in Java (found on the security tab in the Java configuration program). If you are still having issues connecting, please contact support.

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2 Comments

  1. Rene

    Remember to mention, that users only have 600k upload speed for installing the operating system. Nearly impossible to install something like Windows Server.

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