The perfect solution for any business that demands optimal uptime and server performance.
Our Essential package includes 24x7x365 server monitoring with guaranteed human intervention in under 15 minutes. Our server operations team will monitor these common ports for connectivity:
In the event of a report from our custom monitoring platform of a service outage, we will follow your instructions precisely to ensure service is restored as quickly as possible. We’ll craft an action plan with you to handle any incident, for instance:
Server offline (no ping or SSH connectivity)
Bring the server back online via the following steps:
1. Review network connectivity and server console
2. Perform server reboot if required
3. Review server status until connectivity is restored