Managed Services

The perfect solution for any business that demands optimal uptime and server performance.

Initial Server Setup

Once your server has been deployed, our team is ready to ensure it is properly configured and secure from day one. We can perform data migration and configuration based on your exact requirements so that your server is setup perfectly. Key Features:

Initial Server Setup

(IP/Hostname/
Control Panel/DNS)

OS
installation
Control panel
installation
Initial server
security audit

and hardening

Onsite / offsite
backup setup

and implementation

Server migrations

(for supported platforms)

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Monitoring

Our Empowered package includes 24x7x365 server monitoring with guaranteed human intervention in under 15 minutes. Our server operations team will monitor these common ports for connectivity:

  • FTP (21)
  • SSH (22)
  • SMTP (25)
  • DNS (53)
  • WEB (80)
  • POP (110)
  • MAP (143)
  • WEB SSL (443)
  • cPanel (2082)
  • WHM (2086)
  • mySQL (3306)
  • 2 user defined ports

In the event of a report from our custom monitoring platform of a service outage, we will follow your instructions precisely to ensure service is restored as quickly as possible.

Security Audit and Management

Once you have signed up for our Empowered package, we will begin with a comprehensive security analysis of your server. This includes OS hardening, updates, and security patching. We will perform weekly checks on your server to keep everything up to date and secure.

Our team will perform a series of comprehensive server hardening techniques to ensure your server is protected against intrusion. Our server management system notifies us about any server weaknesses in order for us to quickly patch any holes in your server security that may emerge.

This includes managing all system updates for you and patching vulnerabilities.

Key Features:
  • Initial Security Audit
    • Major vulnerability checks (Heartbleed, DROWN, DirtyCOW, CVEs, etc...)
    • Kernel and OS checks
  • Server Hardening and Optimization
  • DDoS Attack Mitigation
  • Rootkit Scan
  • Connectivity and SSH Hardening
  • User role and password management
  • Firewall setup and management
  • Software updates such as OS, kernel, apache, PHP,
  • and MySQL Services to secure a server after an intrusion

Server Performance

Our Empowered server management plan provides you access to an experienced team of server administrators guaranteed to keep your server running at peak performance. We conduct routine performance and health checks on your server to ensure it is running smoothly.

Disk Health Check
RPM Integrity Verification
Remote Port Scan
Disable Unnecessary/ Insecure Services
Respond to alerts

(disk usage, load, and memory issues)

Backup Management

Every mission critical server needs to have a robust backup system in place in the event of hardware failure or the loss of data. Our Empowered package includes a comprehensive backup consultation so that we can setup the ideal backup solution for your server.

We will maintain these backups for you, and are on standby to restore from the backup files at any time.

  • Backup consultation
    planning

  • Backup configuration and
    implementation

  • Monitor backups to ensure
    they are running routinely

  • Restore a server from
    backup

Supported Systems

We support a wide variety of popular server configurations. Our team is expertly trained in these applications to give you the absolute best server management experience.

Operating systems

We provide support for the following Operating Systems during their current life cycles:

  • CentOS
  • Fedora
  • RedHat
  • Debian
Control Panels

We can provide support for any of the following Control Panels during their current life cycles, we can also help with upgrading an outdated panel to the latest version:

  • cPanel / WHM
  • Plesk
  • DirectAdmin
  • Virtualadmin
  • SolusVM
  • VMware
  • Virtuozzo
  • OnApp
Commonly Supported Applications

Web Servers: Apache and Nginx
DNS: BIND and MyDNS
Firewalls: IPtables and CSF
Databases: MySQL, MariaDB, PostgresSQL
Mail Servers: Exim, Postfix, Dovecot.
Server Services: FTP, SSH, Cron
3rd Party Applications: WHMCS, Cloudflare, Wordpress, SpamAssasin, Joomla, Moodle, ClamAV

Looking for a custom plan?

Our server experts are familiar with most commonly used applications. If your applications are unique, we can also work with you to create a custom management package to fit your needs. Contact us today for a custom quote and we will find the best service for you.

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